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Roots66 · 02-08-2005, 09:06 AM

I know what you mean. I had a Plymouth back when they existed and was never pleased with the service I got. My advice, for what it's worth; First, the rental should be equivalent to the vehicle you dropped off. Another Magnum, 300 or even a minivan would have done. Explain you have kids and need the room. Never accept something thats unacceptable. Second, most dealers are real bad about not "getting around to" your car and never telling you about it. Yes, Get the service manager involved and call often, even if you have to harass them about it. Third, pray they don't screw something else in the process if fixing the current problem.

Here's some people you can tell the service manager you will contact if they don't correct the problems quickly:

(note: some names may be out-of-date)

Chrysler's Address:
1000 Chrysler Dr.,
Auburn Hills, MI 48326
Phone: 810-576-5741
Toll Free: 1-800-992-1997.
Fax: 810-956-3747

Chairman and CEO: Robert J. Eaton
President and COO: Robert A. Lutz
EVP and Chief Administrative Officer: Thomas G. Denomme
EVP Sales and Marketing: Theodore R. Cunningham
EVP and CFO: Gary C. Valade
EVP Manufacturing: Dennis K. Pawley
VP General Counsel and Secretary: William J. O'Brien
VP Corporate Personnel: James P. Holden
-------------------------------------------------------------
William A. Boehly
Associate Administrator for Safety Assurance
National Highway Traffic Safety Administration
Department of Transportation
400 Seventh St. S.W.
Washington, DC 20590 (phone: (202) 366-9700)
-------------------------------------------------------------
Clarence Ditlow
Center for Auto Safety
2001 S Street, N.W.
Suite 410
Washington, D.C. 20009 (phone: (202) 328-7700)
-------------------------------------------------------------
Brian O'Neill
President
Insurance Institute for Highway Safety
1005 N. Glebe Road, Suite 800
Arlington, VA 22001 (phone: (703) 247-1500)
-------------------------------------------------------------
Rosemary Shahan
Consumers for Auto Reliability and Safety
1500 W. El Camino Ave.
Suite 419
Sacarmento, CA 95833 (phone: (916) 920-5464)
-------------------------------------------------------------
Department of Enforcement
Federal Trade Commission
Bureau of Consumer Protection
6th and Pennsylvania Ave., N.W.
Washington, D.C. 20580
-------------------------------------------------------------
White House Office of Consumer Affairs
The White House
1600 Pennsylvania Ave., N.W.
Washington, D.C. 20500
-------------------------------------------------------------
Robert Heimerl
Ralph Hoar & Associates (a research firm which examines auto complaints)
1001 N. Highland St.
Arlington, VA 22201
-------------------------------------------------------------
Legal Affairs Depart
Randolph AFB, Tx
(phone: (210) 652-6781)

02-08-2005, 09:06 AM	#4
Roots66 School's in session Join Date: May 2004 Location: At the head of the class. Posts: 5,886 Trader Rating: (0)	I know what you mean. I had a Plymouth back when they existed and was never pleased with the service I got. My advice, for what it's worth; First, the rental should be equivalent to the vehicle you dropped off. Another Magnum, 300 or even a minivan would have done. Explain you have kids and need the room. Never accept something thats unacceptable. Second, most dealers are real bad about not "getting around to" your car and never telling you about it. Yes, Get the service manager involved and call often, even if you have to harass them about it. Third, pray they don't screw something else in the process if fixing the current problem. Here's some people you can tell the service manager you will contact if they don't correct the problems quickly: (note: some names may be out-of-date) Chrysler's Address: 1000 Chrysler Dr., Auburn Hills, MI 48326 Phone: 810-576-5741 Toll Free: 1-800-992-1997. Fax: 810-956-3747 Chairman and CEO: Robert J. Eaton President and COO: Robert A. Lutz EVP and Chief Administrative Officer: Thomas G. Denomme EVP Sales and Marketing: Theodore R. Cunningham EVP and CFO: Gary C. Valade EVP Manufacturing: Dennis K. Pawley VP General Counsel and Secretary: William J. O'Brien VP Corporate Personnel: James P. Holden ------------------------------------------------------------- William A. Boehly Associate Administrator for Safety Assurance National Highway Traffic Safety Administration Department of Transportation 400 Seventh St. S.W. Washington, DC 20590 (phone: (202) 366-9700) ------------------------------------------------------------- Clarence Ditlow Center for Auto Safety 2001 S Street, N.W. Suite 410 Washington, D.C. 20009 (phone: (202) 328-7700) ------------------------------------------------------------- Brian O'Neill President Insurance Institute for Highway Safety 1005 N. Glebe Road, Suite 800 Arlington, VA 22001 (phone: (703) 247-1500) ------------------------------------------------------------- Rosemary Shahan Consumers for Auto Reliability and Safety 1500 W. El Camino Ave. Suite 419 Sacarmento, CA 95833 (phone: (916) 920-5464) ------------------------------------------------------------- Department of Enforcement Federal Trade Commission Bureau of Consumer Protection 6th and Pennsylvania Ave., N.W. Washington, D.C. 20580 ------------------------------------------------------------- White House Office of Consumer Affairs The White House 1600 Pennsylvania Ave., N.W. Washington, D.C. 20500 ------------------------------------------------------------- Robert Heimerl Ralph Hoar & Associates (a research firm which examines auto complaints) 1001 N. Highland St. Arlington, VA 22201 ------------------------------------------------------------- Legal Affairs Depart Randolph AFB, Tx (phone: (210) 652-6781) __________________ 1985 Cobra GT Convertible #4257 of 5549 The best news is on the Roots Report Constipated People Don't Give A Crap Last edited by Roots66; 02-08-2005 at 09:11 AM.