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More wonderful customer service compliments of Red McCombs Dodge service department.
My wife dropped off our 04 Caravan to get some minor stuff looked at and they swapped out the rear seat cup holders for her. (They wouldn't touch anything else.)
Well the very astute technicians put different style cup holders in each side.
We stopped back by to ask "Why?". The service manager we'll call "Steve" (Because it is his name :jmg680: ) told us all he could do is verify they installed the correct part numbers. We even showed him the different cup holders, where he repeated he could ONLY verify the correct part numbers were installed. He really must have practiced that line about the part number, because he repeated it about 8 times.
Morale of the story is.... Dodge customer service is so fuxed up they won't even change out a cup holder to satisfy a customer.
All this story taking place while I'm driving a free loaner while my stang is in the shop for minor warranty work and to fix the damage done to the paint by "the wash tub". Customer service we've seen this week couldn't have been any more different than what we saw from the two manufactures.
GT4Her, hope your luck with Dodge gets better and if you find some customer service thats worth a damn, let us know where. :mick:
Barrett
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