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Odin · 04-09-2008, 01:30 PM

Fuck Bankston.

I bought my '05 F150 Lariat from them. The truck had problem swith rough idle and stalling (while at highway speeds) for over a year. On a new, well maintained truck. Stalling on the highway might be considered a safety issue (not to Bankston).

I got a letter from Ford stating that some 05 F150 trucks had a problem with the fuel injection system that caused rough idle and stalling, with a CEL light coming on sometimes. Hmmm...sounds familiar.

Took it to Bankston and they couldn't find a problem. They weren't interested in the letter from Ford since they couldn't get a trouble code from the truck.

Died on the highway again so I called Bankston to take it in and they said no way to look at it for a few days. CEL was on so I went to a mom & pop shop but they couldn't read the code and told me to take it to a Ford dealer. Took it to Bankston (again) and the CEL had gone off by then so they told me there was nothing they could find wrong with it, but they waited to tell me that after I rented a car to drive for the day. They had already called me at work and left a message by the time I got to work, so I didn't need to rent a car. Bankston said no to replacing fuel injection parts since they couldn't get a code from the truck.

I call Pat at Ford customer service and raise hell about getting my truck fixed. She says she will work with the dealer to get my problem taken care of, and tells me to take it in right away if it does again.

Rolled over the 50K mile mark.

Died on the highway again ( a few K over the 50K warranty) so I drove it to Bankston directly, left it running in the driveway, and insisted that a tech come out and look at it since the CEL was on and it was still running. They took the car in and said they would call me with a diagnosis. I rented another car and went to work. Bankston called me at work and said it was the throttle body and that my truck was out of warranty.

I had them fix it and called Ford to ask about Ford covering the repair under warranty since I had the truck in so many times for the same problem and that the dealer couldn't identify the problem until just after the 50K miles.

Now get this part ... Ford says that Bankston told me that I could have up to $1500 towards repairs but that I declined their offer and chose to pay out of my pocket. Bankston never offered any such thing and refused to refund my credit card and pay for the repair (which was less than $1500). Ford said it's between me and Bankston at this point.

So 5 weeks ago I went into Bankston and sat down with a salesperson to talk about a 2008 GT. Gave him my credit report (scores over 720, no bad credit) and said I'm ready to do it, except not at Bankston. Drove to Rodeo Ford and bought a loaded 2008 GT, took it back to Bankston to show the general manager how their service department cost them a sale. He didn't seem to care any more than the rest of the dealership people did. Filed a dispute with my credit card company so Bankston won't get paid for the repair.

Fuck Bankston.

My wife needs a new vehicle and I'm thinking about a loaded Expedition. Guess where I won't be buying it?

Fuck Bankston.

04-09-2008, 01:30 PM	#4
Odin Registered User Join Date: Mar 2008 Location: McKinney Posts: 9 Trader Rating: (0)	Fuck Bankston. I bought my '05 F150 Lariat from them. The truck had problem swith rough idle and stalling (while at highway speeds) for over a year. On a new, well maintained truck. Stalling on the highway might be considered a safety issue (not to Bankston). I got a letter from Ford stating that some 05 F150 trucks had a problem with the fuel injection system that caused rough idle and stalling, with a CEL light coming on sometimes. Hmmm...sounds familiar. Took it to Bankston and they couldn't find a problem. They weren't interested in the letter from Ford since they couldn't get a trouble code from the truck. Died on the highway again so I called Bankston to take it in and they said no way to look at it for a few days. CEL was on so I went to a mom & pop shop but they couldn't read the code and told me to take it to a Ford dealer. Took it to Bankston (again) and the CEL had gone off by then so they told me there was nothing they could find wrong with it, but they waited to tell me that after I rented a car to drive for the day. They had already called me at work and left a message by the time I got to work, so I didn't need to rent a car. Bankston said no to replacing fuel injection parts since they couldn't get a code from the truck. I call Pat at Ford customer service and raise hell about getting my truck fixed. She says she will work with the dealer to get my problem taken care of, and tells me to take it in right away if it does again. Rolled over the 50K mile mark. Died on the highway again ( a few K over the 50K warranty) so I drove it to Bankston directly, left it running in the driveway, and insisted that a tech come out and look at it since the CEL was on and it was still running. They took the car in and said they would call me with a diagnosis. I rented another car and went to work. Bankston called me at work and said it was the throttle body and that my truck was out of warranty. I had them fix it and called Ford to ask about Ford covering the repair under warranty since I had the truck in so many times for the same problem and that the dealer couldn't identify the problem until just after the 50K miles. Now get this part ... Ford says that Bankston told me that I could have up to $1500 towards repairs but that I declined their offer and chose to pay out of my pocket. Bankston never offered any such thing and refused to refund my credit card and pay for the repair (which was less than $1500). Ford said it's between me and Bankston at this point. So 5 weeks ago I went into Bankston and sat down with a salesperson to talk about a 2008 GT. Gave him my credit report (scores over 720, no bad credit) and said I'm ready to do it, except not at Bankston. Drove to Rodeo Ford and bought a loaded 2008 GT, took it back to Bankston to show the general manager how their service department cost them a sale. He didn't seem to care any more than the rest of the dealership people did. Filed a dispute with my credit card company so Bankston won't get paid for the repair. Fuck Bankston. My wife needs a new vehicle and I'm thinking about a loaded Expedition. Guess where I won't be buying it? Fuck Bankston.