[94BOOSTDCobra]

Originally Posted by txlen

unfortunaly from what i've seen the neon is usually what the customers get...it's what most of the rental places carry the most of and dodge only allows a certain amount to be paid to the rental places and the rental places have to come down on their prices for the dealership to rent cars from them...it's a up and down game that dodge plays and the dealership has no control over it...it's gotten with dodge anymore that they pretty much run the show and the dealership jus sits there trying to do the right thing...we jus had a meeting the other day at work..if you don't follow dodge's way of doing things they will refuse to pay the dealership for warranty work...on 2004 vehicles and up they will even void warrantys on cars now if you do not maintain your vehcle..it's in the owners manual..i've had more than one yelling and screaming and cussing match with the rep about voiding warrantys..because of my beliefs...but in the end they almost always win..the dealership is losing more and more control over what happens every day...you should see how we have to document repairs now..it takes as long to write it up as the repair takes and if you don't do it their way they will not pay the mechanic..

In short BUY A FORD :redrum:

[txlen]

yea..lol..things are changing over that way too..i hear about how all manufacturers are doing things....it all boils down to them not wanting to pay for the cust to drive the vehicle and abuse it then expect the warranty to fix everthing...thats whys they are all going this route....

[rambozotheclown]

i used to work next door at gunn chevy.. the few times i went over to the dodge place, the techs seemed to know their job but i was totally unimpressed with the service writers.. the service writers are the critical element here- if theyre retarded, they cant convey whats wrong iwth the car (and, as youve seen, whats been done to the car) they are also usually the only part of hte chain that the customer talks to, so most customers think that one crappy service writer=an entire crappy dealer. talk to the manager, get this stuff taken care of.. if you want to stay a customer at gunn, id try different writers. if not, ask txlen who he recommends over at north star! :redrum:

[txlen]

if ya need something ...advice or what ever give me a yell...382-6832..thats my cell...if i don't answer leave a mess..i mite be milkin cows!!..lol..i'll yell at ya right back... :gt4her:

[leo95]

Sorry to hear about the trouble you are having with gunn Julie. I wish there was something i could do to speed things up with your car, but i can't. It kinda sucks to see this happen, again, to someone i told was a good place to take their car too. I'm sorry that this is happen to you, and when we get done with your car, if you want, i'll wash the car and vaccum it when we're done, if you want.

Sorry Julie

[GT4HeR]

Originally Posted by leo95

Sorry to hear about the trouble you are having with gunn Julie. I wish there was something i could do to speed things up with your car, but i can't. It kinda sucks to see this happen, again, to someone i told was a good place to take their car too. I'm sorry that this is happen to you, and when we get done with your car, if you want, i'll wash the car and vaccum it when we're done, if you want.

Sorry Julie

It's not your fault Travis....It just stinks that this happened because it has totally turned me off to Dodge products. I shoulda stuck with ford! lol I know one dealership doesn't reflect all of them but it is enough to give me a strong opinion about it. I am going to type up a letter and forward it to chrysler corp after all of this is over. The service manager told me it should be ready Thursday or Friday at the latest. Not what I wanted to hear but I do want it fixed right...../sigh.

[txlen]

and jus what are they doing to it??...did you find out yet???..

[Machine]

Originally Posted by rambozotheclown

i used to work next door at gunn chevy..

interesting...my brother-in-law Gilbert works at the Parts/Service Desk...


back on topic: Sorry to hear it Julie...hopefully everything will be handled soon.

[SRTpusher]

Originally Posted by GT4HeR

It's not your fault Travis....It just stinks that this happened because it has totally turned me off to Dodge products. I shoulda stuck with ford! lol I know one dealership doesn't reflect all of them but it is enough to give me a strong opinion about it. I am going to type up a letter and forward it to chrysler corp after all of this is over. The service manager told me it should be ready Thursday or Friday at the latest. Not what I wanted to hear but I do want it fixed right...../sigh.

julie,

it fred - your sales person at gunn dodge... airbrat told me about this thread over here. i did not know your car was down in service. it sounds as if everything is going in the right direction, but i will go and check to make sure everything is going good.

we will get you taken care of... if there is anything i can do or help you with, call me up at the office.


Fred Garza

[GT4HeR]

Originally Posted by SRTpusher

julie,

it fred - your sales person at gunn dodge... airbrat told me about this thread over here. i did not know your car was down in service. it sounds as if everything is going in the right direction, but i will go and check to make sure everything is going good.

we will get you taken care of... if there is anything i can do or help you with, call me up at the office.


Fred Garza

Thanks Fred....you did a wonderful job as our sales rep I just question the competence of some individuals in the service dept. I am going to ask Gunn to pay for the extra charge on the rental. i appreciate you posting.

--Julie

[GT4HeR]

Originally Posted by txlen

and jus what are they doing to it??...did you find out yet???..

As of yesterday, the service manager told me they had to fix the fuel seepage (or something like that) and then today they were supposed to take it to some place to balance the tires. I ended up getting another rental (mini van...go figure) but advantage rent a car said they are going to charge me an extra 10 dollars a day for it. I guess the plan we paid for we only get a beater for a rental. So hopefully dodge will be willing to pick up the tab for the rental being they pissed around for the first couple of days and did shit to the car until I called the service manager. Thanks all for the support...I will let you know how this progresses.

[Roots66]

Originally Posted by GT4HeR

...fix the fuel seepage (or something like that)...

:larry03gt Don't sound safe.

[txlen]

Originally Posted by GT4HeR

As of yesterday, the service manager told me they had to fix the fuel seepage (or something like that) and then today they were supposed to take it to some place to balance the tires. I ended up getting another rental (mini van...go figure) but advantage rent a car said they are going to charge me an extra 10 dollars a day for it. I guess the plan we paid for we only get a beater for a rental. So hopefully dodge will be willing to pick up the tab for the rental being they pissed around for the first couple of days and did shit to the car until I called the service manager. Thanks all for the support...I will let you know how this progresses.

what plan are you talking about??...how old is the car???..how many miles on it?..you should still be under basic coverage i would think....

[GT4HeR]

Originally Posted by txlen

what plan are you talking about??...how old is the car???..how many miles on it?..you should still be under basic coverage i would think....

The car is a 2005 Dodge Magnum...bought it brand spankin new. Maybe it is the basic coverage but I thought we got it when we purchased the extended warranty. There is only 3k miles on it and we purchased it last October. You would think with a brand new car we wouldn't have all these problems and it shouldn't take getting the manager involved to get respectable customer service.

[VulvaMan]

Originally Posted by 94BOOSTDCobra

In short BUY A FORD :redrum:

Ehhh...When my Brand new Eddie Bauer Explorer was in the shop they gave me a Kia!

[SATX_Mystic]

More wonderful customer service compliments of Red McCombs Dodge service department.

My wife dropped off our 04 Caravan to get some minor stuff looked at and they swapped out the rear seat cup holders for her. (They wouldn't touch anything else.)

Well the very astute technicians put different style cup holders in each side.
We stopped back by to ask "Why?". The service manager we'll call "Steve" (Because it is his name :jmg680: ) told us all he could do is verify they installed the correct part numbers. We even showed him the different cup holders, where he repeated he could ONLY verify the correct part numbers were installed. He really must have practiced that line about the part number, because he repeated it about 8 times.

Morale of the story is.... Dodge customer service is so fuxed up they won't even change out a cup holder to satisfy a customer.

All this story taking place while I'm driving a free loaner while my stang is in the shop for minor warranty work and to fix the damage done to the paint by "the wash tub". Customer service we've seen this week couldn't have been any more different than what we saw from the two manufactures.

GT4Her, hope your luck with Dodge gets better and if you find some customer service thats worth a damn, let us know where. :mick:

Barrett

[leo95]

Well, julie, It looks like everything is going fine. One last little thing to fix is the steering wheel, it was a bit off center after the alignment, but should have been taken care of today, if not, first thing tomorrow. The oil leak was fixed yesterday, along with the vibration, which is no longer a problem. I had it washed today, thinking it was going today, but it didn't.

Hopefully everything is fixed and you don't have anymore problems.

Travis

[GT4HeR]

Originally Posted by leo95

Well, julie, It looks like everything is going fine. One last little thing to fix is the steering wheel, it was a bit off center after the alignment, but should have been taken care of today, if not, first thing tomorrow. The oil leak was fixed yesterday, along with the vibration, which is no longer a problem. I had it washed today, thinking it was going today, but it didn't.

Hopefully everything is fixed and you don't have anymore problems.

Travis

Thanks for the update Travis! Remind me to buy you a coke next time we are out

[12second5.0]

What time did you drop it off on friday?
Did you make an appointment?
Did they have to order any parts to fix the oil leak?



I understand that it sucks to be without your car for a few days,but if you had any major repairs and parts had to be ordered then you will always be without it for a few days.

[SRTpusher]

just an fyi... the manufacturer's warranty provides NO RENTAL CAR.. the extended service contract allows for $30-$35 per day up to five days per ticket.

if you do not get the extended plan you normally would have NO RENTAL. at gunn dodge, we do give all non-synthetic oil requiring vehicles a chrysler owner care policy - a 12 month/15,000 free oil change and 1st year free service issue rentals up to 5 days - AT NO CHARGE.

i am not defending our service dept or bashing on anyone as i was not there for the exchanges that took place - however, i know that we have a new service manager and things are going to be great in our service department.

if anyone goes has issues with our service dept, i will be more than happy to assist you.


Fred Garza
Sales Floor Manager
Gunn Dodge