[GT4HeR]

Sooooo..... Mick brings the Magnum in last Friday for an alignment, oil change, to find out why the car is leaking and smelling like oil, and to get a balance (the car shakes at 60-65mph or so). We have brought the car in before for the balance (they said nothing was wrong) and an alignment (which the NEVER did). Well I stop by after work because I am pissed I don't have my car back and am told the alignment wasn't done!!!!!! To top it off, we received a POS neon as a rental with indshield wipers that don't work (had to drive it in the rain yesterday without wipers).

Needless to say the service alone will stop me from ever buying a dodge again. I was actually thinking about getting a truck eventually.

[Firemanz]

That's BS. Take that POS rental back and demand something else. Talk to the service manager and demand answers ion why the alignment wasn't done and tell him you're holding him accountable....

[68GEETEE]

Couple of things:

Definitely get the service manager involved. If necessary , get the General Manager involved.

Dealers dont have the equipment for complex balancing problems. Tell them they need to send the car to Southwest Brake and Alignment on I35 near splashtown and have the tires 'trued' on the vehicle. My 4runner had the same problem. The tires are out of round even though they were new.

[Roots66]

I know what you mean. I had a Plymouth back when they existed and was never pleased with the service I got. My advice, for what it's worth; First, the rental should be equivalent to the vehicle you dropped off. Another Magnum, 300 or even a minivan would have done. Explain you have kids and need the room. Never accept something thats unacceptable. Second, most dealers are real bad about not "getting around to" your car and never telling you about it. Yes, Get the service manager involved and call often, even if you have to harass them about it. Third, pray they don't screw something else in the process if fixing the current problem.

Here's some people you can tell the service manager you will contact if they don't correct the problems quickly:

(note: some names may be out-of-date)

Chrysler's Address:
1000 Chrysler Dr.,
Auburn Hills, MI 48326
Phone: 810-576-5741
Toll Free: 1-800-992-1997.
Fax: 810-956-3747

Chairman and CEO: Robert J. Eaton
President and COO: Robert A. Lutz
EVP and Chief Administrative Officer: Thomas G. Denomme
EVP Sales and Marketing: Theodore R. Cunningham
EVP and CFO: Gary C. Valade
EVP Manufacturing: Dennis K. Pawley
VP General Counsel and Secretary: William J. O'Brien
VP Corporate Personnel: James P. Holden
-------------------------------------------------------------
William A. Boehly
Associate Administrator for Safety Assurance
National Highway Traffic Safety Administration
Department of Transportation
400 Seventh St. S.W.
Washington, DC 20590 (phone: (202) 366-9700)
-------------------------------------------------------------
Clarence Ditlow
Center for Auto Safety
2001 S Street, N.W.
Suite 410
Washington, D.C. 20009 (phone: (202) 328-7700)
-------------------------------------------------------------
Brian O'Neill
President
Insurance Institute for Highway Safety
1005 N. Glebe Road, Suite 800
Arlington, VA 22001 (phone: (703) 247-1500)
-------------------------------------------------------------
Rosemary Shahan
Consumers for Auto Reliability and Safety
1500 W. El Camino Ave.
Suite 419
Sacarmento, CA 95833 (phone: (916) 920-5464)
-------------------------------------------------------------
Department of Enforcement
Federal Trade Commission
Bureau of Consumer Protection
6th and Pennsylvania Ave., N.W.
Washington, D.C. 20580
-------------------------------------------------------------
White House Office of Consumer Affairs
The White House
1600 Pennsylvania Ave., N.W.
Washington, D.C. 20500
-------------------------------------------------------------
Robert Heimerl
Ralph Hoar & Associates (a research firm which examines auto complaints)
1001 N. Highland St.
Arlington, VA 22201
-------------------------------------------------------------
Legal Affairs Depart
Randolph AFB, Tx
(phone: (210) 652-6781)

[grey_area]

Have you talke to travis to see if he can get his boss to call you??

[94BOOSTDCobra]

Originally Posted by Roots66

I know what you mean. I had a Plymouth back when they existed and was never pleased with the service I got. My advice, for what it's worth; First, the rental should be equivalent to the vehicle you dropped off. Another Magnum, 300 or even a minivan would have done. Explain you have kids and need the room. Never accept something thats unacceptable. Second, most dealers are real bad about not "getting around to" your car and never telling you about it. Yes, Get the service manager involved and call often, even if you have to harass them about it. Third, pray they don't screw something else in the process if fixing the current problem.

Here's some people you can tell the service manager you will contact if they don't correct the problems quickly:

(note: some names may be out-of-date)

Chrysler's Address:
1000 Chrysler Dr.,
Auburn Hills, MI 48326
Phone: 810-576-5741
Toll Free: 1-800-992-1997.
Fax: 810-956-3747

Chairman and CEO: Robert J. Eaton
President and COO: Robert A. Lutz
EVP and Chief Administrative Officer: Thomas G. Denomme
EVP Sales and Marketing: Theodore R. Cunningham
EVP and CFO: Gary C. Valade
EVP Manufacturing: Dennis K. Pawley
VP General Counsel and Secretary: William J. O'Brien
VP Corporate Personnel: James P. Holden
-------------------------------------------------------------
William A. Boehly
Associate Administrator for Safety Assurance
National Highway Traffic Safety Administration
Department of Transportation
400 Seventh St. S.W.
Washington, DC 20590 (his phone # is (202) 366-9700)
-------------------------------------------------------------
Clarence Ditlow
Center for Auto Safety
2001 S Street, N.W.
Suite 410
Washington, D.C. 20009 (phone: (202) 328-7700)
-------------------------------------------------------------
Brian O'Neill
President
Insurance Institute for Highway Safety
1005 N. Glebe Road, Suite 800
Arlington, VA 22001 (phone: (703) 247-1500)
-------------------------------------------------------------
Rosemary Shahan
Consumers for Auto Reliability and Safety
1500 W. El Camino Ave.
Suite 419
Sacarmento, CA 95833 (phone: (916) 920-5464)
-------------------------------------------------------------
Department of Enforcement
Federal Trade Commission
Bureau of Consumer Protection
6th and Pennsylvania Ave., N.W.
Washington, D.C. 20580
-------------------------------------------------------------
White House Office of Consumer Affairs
The White House
1600 Pennsylvania Ave., N.W.
Washington, D.C. 20500
-------------------------------------------------------------
Robert Heimerl
Ralph Hoar & Associates (a research firm which examines auto complaints)
1001 N. Highland St.
Arlington, VA 22201
-------------------------------------------------------------
Legal Affairs Depart
Randolph AFB, Tx
652-6781

Nice...... :redrum:

[cooper]

Originally Posted by Roots66

Legal Affairs Depart
Randolph AFB, Tx
(phone: (210) 652-6781)

:rotf:


seriously, a neon? when i got hit in the door, they were gonna give me a Nissan Sentra for my Trans Am.............hmmm, maybe a Spec-V or something........lol.

[larry03gt]

Man that sucks Juile!!

[01Z28]

Talk to the service manager directly. Not over the phone. Set up a meeting and get in there and talk face to face. You won't believe how fast they want to make you happy when you are there standing on there desk.

And yes...ask for a change in rentals. I got then to change out the little ford escort they gave me when my 1991 Camaro was in the shop. They gave me a 2000 Grand Prix instead. Made out on that deal I think. LOL

Wish you the best Julie.

[txlen]

dodge warranty only allows for 1 alignment in the first 12 months thats why they prob didn't do the alignment....but that has nothing to do with the vibration you have..those are 2 diff issues...as far as the oil smell did they fix that and what was it do ya know????..Len

[GT4HeR]

So I just tried calling to get an update and the woman 'thinks' everything is done but the balance. GRRRRRRRR....I left a message with the service manager. Gonna start calling that list of numbers soon.

[GT4HeR]

Originally Posted by txlen

dodge warranty only allows for 1 alignment in the first 12 months thats why they prob didn't do the alignment....but that has nothing to do with the vibration you have..those are 2 diff issues...as far as the oil smell did they fix that and what was it do ya know????..Len

We have only had the car since October and it hasnt been aligned. I don't know if they fixed the oil smell because I can't get a straight answer from the woman handling our car. Useless oxigen thiefs.

[txlen]

it should state what repair they did on your repair order...

[GT4HeR]

Originally Posted by txlen

it should state what repair they did on your repair order...

I guess she isn't smart enough to figure that out.

[01Z28]

Go down there after work and start standing on desks. Unfortunatly thats about the best way to handle car dealership now.

[Scottyboy]

Yeah, definately get rid of the neon.

[txlen]

unfortunaly from what i've seen the neon is usually what the customers get...it's what most of the rental places carry the most of and dodge only allows a certain amount to be paid to the rental places and the rental places have to come down on their prices for the dealership to rent cars from them...it's a up and down game that dodge plays and the dealership has no control over it...it's gotten with dodge anymore that they pretty much run the show and the dealership jus sits there trying to do the right thing...we jus had a meeting the other day at work..if you don't follow dodge's way of doing things they will refuse to pay the dealership for warranty work...on 2004 vehicles and up they will even void warrantys on cars now if you do not maintain your vehcle..it's in the owners manual..i've had more than one yelling and screaming and cussing match with the rep about voiding warrantys..because of my beliefs...but in the end they almost always win..the dealership is losing more and more control over what happens every day...you should see how we have to document repairs now..it takes as long to write it up as the repair takes and if you don't do it their way they will not pay the mechanic..

[GT4HeR]

Originally Posted by txlen

unfortunaly from what i've seen the neon is usually what the customers get...it's what most of the rental places carry the most of and dodge only allows a certain amount to be paid to the rental places and the rental places have to come down on their prices for the dealership to rent cars from them...it's a up and down game that dodge plays and the dealership has no control over it...it's gotten with dodge anymore that they pretty much run the show and the dealership jus sits there trying to do the right thing...we jus had a meeting the other day at work..if you don't follow dodge's way of doing things they will refuse to pay the dealership for warranty work...on 2004 vehicles and up they will even void warrantys on cars now if you do not maintain your vehcle..it's in the owners manual..i've had more than one yelling and screaming and cussing match with the rep about voiding warrantys..because of my beliefs...but in the end they almost always win..the dealership is losing more and more control over what happens every day...you should see how we have to document repairs now..it takes as long to write it up as the repair takes and if you don't do it their way they will not pay the mechanic..

Good info there :jeff: Do you work for a dealership?

The manager called me, was very nice and seemed to be receptive to my needs. We shall see how it goes.

[Roots66]

When I needed a rental from North Star Dodge after a rock took out the Plymouth's transaxle, they went through Enterprise. I was originally given a 2 door Cavalier, but after proving that 2 car seats would not fit in the back, they eventually gave me a crewcab F-150. Not what I wanted (or needed), but better than what they wanted to give me at first. Be persistent!

[txlen]

yep!!!..i work at North Star Dodge...i do all the vipers in the area!!...it's shitty job...but somebodys gotta do it!!... :jeff: