[Zylone]

Please excuse me if this is not appropriate or in the wrong section, but my woman posted on her blog about the experience we had last week at North Star Dodge and figured I would share. To say the least, I am glad she typed it up and not myself.

A lot of you know that I have a personal blog that I use for personal posts, such as family stuff, house stuff, etc. This blog, I use for anything Tech related for the most part. Well, because I am so furious with North Star Dodge in San Antonio, Texas I decided to rant about them on both of my blogs.

Last weekend, I visited North Star Dodge in search of a new vehicle. I’ve been looking for a little while now due to all the crap I’ve gone through with my 2007 Suburban since I’ve had it. Anyway, when I went to the dealer, I took Kevin with me because A) Dealers love to sell to women (wonder why that is) and B) I have no idea what I’m looking at when it comes to vehicles (yes, I’m the typical “get in and go” female driver). So, we pull into the parking lot and notice there are about 7-8 sales guys out there just standing around, lined up in front of their building doing absolutely nothing. Before my truck was even turned off and before we could get out, there was a sales guy standing at my vehicle. That right there should have told me to leave.

We get out of my truck and I just start walking towards the car lot, not even bothering to let him force his sales pitch on me so he makes a straight shot to Kevin and asks him what we’re looking for. Kevin tells him exactly what I’m looking for down to the year, make/model, etc. So while I’m walking half way across the car lot and Kevin and the sales guy are way behind me .. all of a sudden Kevin yells and says, “THIS WAY”, while pointing to the back of the building. The sales guy let us walk half way through their lot before telling us that what I was looking for was stored “in the back parking lot”. I was like, “WTF? How nice of you to actually pay attention to what I was looking for and to let me walk half way across the car lot before telling me!” So by this time, I’m pretty upset because he completely ignored what I was looking for, it was hot out, and I knew what I wanted and he just wasted my time.

Now we’re walking about 2 blocks worth of vehicles towards the back of their building and some other guy from their dealership stops me to talk to me about a damn cat that just ran across their lot. So Kevin and the sales guy leave me behind and I’m stuck hearing a story about how the cat has been hanging around the dealership for about 3 months now, what they feed it, and how they’re not allowed to touch it. “Great,” I’m thinking, “here goes another 10 minutes wasted”. After having to listen to that, I finally start walking away trying to find Kevin and the sales guy who are now about another block-block and a half away from me. By this time, I’m fuming. So I finally get down to them…

Only to find that the TWO vehicles that the sales guy led us to were NOT the vehicle I was looking for, nor the year! OK, I’ve lost all patience now. So this guy proceeds to start talking about the engine and Kevin quickly stopped him and in not so many words just told him to save it and asked him how much they wanted for one of the trucks. The sales guy quickly says, “Oh, I don’t work with the price, it’s not my job.” *WHOA* So then Kevin says, “All right then…do you have a ball park figure of what this would cost, just a guess?” Again, the sales guy pulls the “not my job” line. So we just looked at each other and shrugged and started to head back to my truck.

Once this sales guy realized that we were leaving he all of a sudden starts getting into the numbers game (apparently even though this wasn’t his job so he said, he suddenly knew all about pricing). This was the perfect opportunity for me to unleash on him because I’m a numbers girl. *muahahah* Not only am I a numbers girl, but I’ve already looked at several other dealers around town and had the base price and MSRP’s memorized as well as the upgraded pricing for random things. The numbers he was spitting out were completely incorrect and I told him so and let him know that we could get a better deal elsewhere for a 2008 model. When he asked me from where, I proudly told him. At first he was OK and just said, “Well, if that’s what you can get from them, I’d certainly go get it from there.” Another, “WTF” popped in my head as soon as I heard that and he proceeded to explain to me what base price and MSRP was. *BZZT* Don’t go there with me. So again, I cut him off and by this time we were back up front and we left.

That visit to North Star Dodge had to have been my worst experience ever at a car dealership. Not only did the sales guy NOT pay attention to me from the beginning (what I was looking for, the year, make, etc), he did something that NOONE in the customer service business should EVER do: Tell a customer, “It’s not my job.” Working in the field that I do, which places me with the public constantly, I know exactly how customer service works and I wouldn’t dare even think about telling a customer or potential customer that. It’s a good thing I didn’t get the sales guys name, because I’d have been happy to post that here as well.

So North Star Dodge in San Antonio, Texas did not only lose a chance at my business, they caused me to write this post for the entire world to see. I will be sure to share my experience at this dealership with all of my family, friends, and co-workers, as well as the internet.

[2k4mk1]

Should Have asked coulda told ya they SUCK donkey balls

[drewskie68]

lol them along with universal toyota

[2k4mk1]

And Northside ford
And Red Mccombs Ford
And Alamo Toyota
And Gunn Nissan
To name a few others

[Agent Jones]

along with mccombs ford west, used to be gillespe ford

[Zylone]

Originally Posted by 2k4mk1

Should Have asked coulda told ya they SUCK donkey balls

I will be sure to ask next time around! HAH

I am new to the SA area and we were just trying to get some pricing from different places and were just totally blown away by the total B.S. received. So far, GUNN has been pretty good on the pricing and lack of force-fed salesman garbage!

[ANRmotorsports]

Kevin that sucks man... I would of told the manager if I still would of been there when all this was going on as thats all I deal with when i go to dealerships so i dont get jacked around(bought my srt8 from N star). Good to see you PM me on what your looking for and ill direct ya in the way of one of my friends I know alot of people in the car business new and used.

[2k4mk1]

Well if you are interested in FOMOCO products hit up Steve Meeker at Jordan Ford.
Tell him Don Buffum sent ya his way.
I and my family have purchased several cars from him he is a stand up guy and will not BS you.

Good luck in whatever you decide to purchase

[cmschlatt]

Jordan Ford FTMFW!!

[TRM8ER]

Originally Posted by Zylone

I will be sure to ask next time around! HAH

I am new to the SA area and we were just trying to get some pricing from different places and were just totally blown away by the total B.S. received. So far, GUNN has been pretty good on the pricing and lack of force-fed salesman garbage!

Gunn Chevy tried to screw us on my wifes SS TB with that one simple price BS. Sales guy said, no where in town could we get a better deal on a SS TB. So we went to Tom Benson's fleet dept. and got the same SS for $3K less than Gunn. With Fords, I'd go to Jordan any day, had nothing but great experiences with them.

[thesource]

Most if not all the car dealerships I've ever dealt with suck ass . We bought our 07 Gt from North Side and it wasn't too bad but it always helps to shop around first . We took our 1st deal from Jordan over to NS and they said that Jordan was really cutting us a great deal but N.S. did manage to beat it by a little and we got a car with more options than the one at Jordan plus they were the options we were looking for to begin with . I dealt with Vivian in the fleet sales though , most of the bird dogs on the floor are straight up crooks and liars .

[garbonzo1991gt]

That is why I don't deal with the floor monkeys. If they answer one question incorrect I just ask to see the manager and have them sell me a car. At least they don't have to go in and out of their office to quote me a price cause they know their price boundries. If not move on to another dealership.

For the record I hate car sales people.

Another thing if you truly want a specific car then you tell them what you want... And they should fucking fetch the keys and drive it up front for you to test drive... Make them do the bloody leg work. Not walk around... That makes them think your browsing for what you want. In other words you have no clue what you want and need them to offer you possibilities.

[Zylone]

I appreciate all the feedback fella's! I was shooting for a quad cab 5.9L cummins, base model preferebly, that is not a dually. (to me a truck is a truck, not a fancy foofoo vehicle) Why? I am just partial to the cummins as far as the diesel trucks go. I just wish they put a cummins in a Ford, that would be the perfect truck